Returns & Exchanges
At Ra Uru Hu, we want you to be fully satisfied with your purchase; if your item isn't a perfect fit, you may return or exchange it within 30 days of delivery. All items must be in their original, unworn condition with all tags attached to qualify for a refund.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging and attach the pre-paid shipping label provided via email.
Drop Off Your Return
Hand your package to the designated carrier or drop it off at any authorized shipping location within 7 days of receiving your label.
Quality Inspection & Refund
Once our warehouse receives and inspects the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing